VoIP termination is the last leg of an international call: the carrier that "terminates" the call hands it over to the network of the person being called, mobile or fixed, in the destination country. Wholesale termination is the same service sold in bulk, per minute, to other carriers, call centers, CPaaS platforms and resellers.
Route, breakout and rate deck
Carriers sell termination route by route. A route is a destination plus the way the call gets there. The breakout says which part of the destination it covers: mobile, fixed, or a specific operator such as MTN Nigeria or Jazz Pakistan. Prices are listed in a rate deck, one line per prefix, with a rate per minute and a billing increment.
What makes two routes to the same country different
- CLI type. Whether the caller ID reaches the called party (CLI), shows a local number (Local CLI) or not at all (non-CLI). See CLI vs non-CLI routes.
- Traffic accepted. Many routes accept only conversational traffic and block call center or dialer traffic. See call center routes.
- Quality. Answer rates, call duration, post-dial delay and FAS. See ASR, ACD and PDD.
- Billing increment. 1/1 and 60/60 can make the same rate cost very different amounts. See billing increments.
- Commercial terms. Prepaid or postpaid, payment cycle and minimum commitment.
What to ask before sending traffic
Ask for the route type in writing, the traffic it accepts, the billing increment, the quality you can expect and whether you can run a test first. A cheap rate on a route that does not deliver the caller ID, or that cuts calls, costs more than a fair rate on a clean route.
How VoIPMatcher helps
Tell us the destination, breakout, CLI type, traffic type and target rate. We check the request against the carriers we work with and come back with the routes that fit. Your company and rates stay confidential. More on wholesale VoIP termination.
Frequently asked questions
What is voice termination?
Voice termination is the service of completing a call on the network of the person being called. In wholesale telecom it means carrying calls handed over by carriers, call centers or platforms to mobile and fixed numbers in the destination country, sold per minute by destination and route type. VoIP termination is the same service delivered over IP.
What is SIP termination?
SIP termination is VoIP termination delivered over a SIP trunk: you send outbound calls to the provider's SIP address from your authorised IPs, and the provider carries them to the destination network. Since almost all wholesale voice is exchanged over SIP, SIP termination, VoIP termination and voice termination usually mean the same service.
What is a VoIP termination provider?
A VoIP termination provider is a carrier or wholesaler that accepts calls from your switch and delivers them to the destination network, directly or through other carriers. It sells routes per destination and breakout, publishes rates in a rate deck and agrees terms such as CLI type, traffic accepted, billing increment and capacity.
How much does VoIP termination cost?
Rates are per minute and depend mostly on the destination operator's termination charge, whether the number is mobile or fixed, the CLI type and route quality, your traffic type, the billing increment and your volume. Fixed lines in competitive markets are the cheapest; mobiles in high cost countries are the most expensive.
What is the difference between retail and wholesale VoIP?
Retail VoIP is sold to end users, usually as plans or per minute rates with numbers and features included. Wholesale termination is sold in bulk to carriers, call centers, CPaaS platforms and resellers over a SIP interconnect, priced per minute per prefix in a rate deck, with terms on traffic type, CLI, capacity and payment.
Need a route?
Send the destination, route type and target rate. We reply with what we can deliver.